Diversity, equity and inclusion

Patients Come First

Alfred Health's Patients Come First Strategy has evolved from the belief patients are the reason we are here – they are the focus of what we do. The strategy provides a roadmap for the organisation to work towards our primary goal of providing high-quality, equitable person cented care.

Person centred care uses an intersectional approach that supports the various unique aspects of individuals and is the foundation for equitable healthcare. If we adapt to meet a person’s own unique characteristics, capabilities and strengths while being responsive to their changing needs and care preferences, we can use this knowledge to support people to be active participants in their own care.

Find out more about Patients Come First

Supporting equitable healthcare

Building on the fundamentals of person centred care in the Patients Come First Strategy, we've worked with our staff, consumers and community to develop additional plans to support equitable healthcare.

• Reconciliation Action Plan (Aboriginal Health)
• Access and Inclusion Plan (Disability)

Listening to our diverse community

We're passionate about improving experiences at our services. This means listening and responding to feedback from our diverse community, building partnerships through our Consumer Advisor program and working closely with community groups to priortise improvements. Find out about some of the recent improvements we have made below.

If you have recently used one of services and have noticed ways that we could make improvements, we'd like to hear from you. Use the feedback form to tell us your suggestions.