Diversity, equity and inclusion
At Alfred Health, we welcome everyone. Being inclusive and providing equitable healthcare is our commitment. We are working to ensure that our services are fair, accessible and appropriate for all patients, visitors and carers in the community we serve.
Patients Come First
Alfred Health's Patients Come First Strategy has evolved from the belief patients are the reason we are here – they are the focus of what we do. The strategy provides a roadmap for the organisation to work towards our primary goal of providing high-quality, equitable person cented care.
Person centred care uses an intersectional approach that supports the various unique aspects of individuals and is the foundation for equitable healthcare. If we adapt to meet a person’s own unique characteristics, capabilities and strengths while being responsive to their changing needs and care preferences, we can use this knowledge to support people to be active participants in their own care.
Find out more about Patients Come First
Supporting equitable healthcare
Building on the fundamentals of person centred care in the Patients Come First Strategy, we've worked with our staff, consumers and community to develop additional plans to support equitable healthcare.
- Reconciliation Action Plan (Aboriginal Health)
- Access and Inclusion Plan (Disability)
Listening to our diverse community
We're passionate about improving experiences at our services. This means listening and responding to feedback from our diverse community, building partnerships through our Consumer Advisor program and working closely with community groups to priortise improvements. Find out about some of the recent improvements we have made below.
If you have recently used one of services and have noticed ways that we could make improvements, we'd like to hear from you. Use the feedback form to tell us your suggestions.
Changing Places at The Alfred
Alfred Health is a proud participant of the Hidden Disabilities Sunflower initiative. The Hidden Disabilities Sunflower is an international symbol to show that the user has a hidden disability or chronic condition that is not obvious. By wearing a sunflower you are letting us know you might need some extra help, some extra time and understanding. Our staff are taking part in training so they can recognise the sunflower and provide you with the help you need.
Find out moreIndigenous Garden
The new Indigenous Garden at The Alfred has officially opened and is open to patients, visitors and staff. The garden is located between Main Ward Block and South Block at The Alfred, and is open to patients, visitors and staff. The launch of the garden was held as part of National Reconciliation Week, with Boon Wurrung artist Caroline Martin, Indigenous cultural workshop facilitator and educator Jaeden Williams and Mala Creative Director Bob Barton in attendance.