Outpatient medication service
Patients can now order their prescription medication from The Alfred Outpatient Pharmacy online.
By completing our secure online form, you can request your prescription medication to be posted to you via Australia Post, or available for pick-up.
You will be able to keep track on your medication thanks to our SMS alert system.
Ensuring you know how to take your medication safely remains paramount, and a pharmacist will contact you if you have any questions regarding your online order.
Our hours of operation:
Monday to Friday 8.30am to 5.15pm. Closed weekends and public holidays.
FAQs
The new preferred option to order your prescription medication is using our Alfred Health Pharmacy online medication request form.
Posting will incur the following charges:
| Regular Post Bag | Registered Mail* | Total Postage Cost | |
|---|---|---|---|
| Small Bag | $9.40 | $2.95 | $11.95 |
| Medium Bag | $12.75 | $2.95 | $16.45 |
| Large Bag | $16.10 | $2.95 | $19.95 |
| Extra Large Bag | $19.40 | $2.95 | $23.45 |
| Express Post Bag | Registered Mail* | Total Postage Cost | |
|---|---|---|---|
| Small Bag | $12.40 | $2.95 | $15.90 |
| Medium Bag | $16.25 | $2.95 | $19.5 |
| Large Bag | $20.10 | $2.95 | $23.95 |
| Extra Large Bag | $26.40 | $2.95 | $30.45 |
*Posted medications need to be signed for to ensure medications reach the intended person
Australia Post charges (PDF)
You will be advised about the cost of posting when you call.
Please contact the dispensary for further information regarding this service.
Ensuring you know how to take your medication safely is paramount. A pharmacist will talk to you if you are taking a new medication, or there is a change to a current medication. This might be through a telehealth appointment from your clinic. An Outpatient Pharmacy pharmacist will contact you if there are any questions regarding the medication order you place through the online medication request system.
Alfred Health undertakes vigorous security and privacy assessments of all software it uses, and this includes the platform used for ordering medications.
Our previous email ordering system has now been replaced by the online form. The online form provides our patients a faster, easier way of ordering and better tracking of where your script is up to. We will also ensure we have the most accurate information so we can get your medication to you with less chance of delay.
We will continue to offer our services in-person and over the phone. The introduction of an online form is simply a quicker, more streamlined option without needing to wait on hold when calling the pharmacy.
By ordering online you can skip the phone queues, and we will receive your request instantly.
An SMS will be sent to your mobile number to say that we’ve received your medication request, and then you’ll receive another SMS when your medication request has been finalised.
If your order is being posted, you will also be given an Australia Post tracking number, so you know if your medication is close to being delivered.