How do I provide feedback about my care?
Your feedback is important to us and helps us know what we are doing well and where we need to improve. You can provide feedback in different ways.
Talk to your healthcare team
If you have any concerns about your care, speak to your healthcare team. You might like to ask to speak to a senior nurse or doctor.
It's important we hear from you as soon as possible to help us address any issues you may be facing.
Patient Feedback and Liaison
If you are not satisfied with the response from the team looking after you, contact the Patient Feedback and Liaison team by one of the following ways:
Online feedback form
You can send us your suggestion, compliment or complaint via the feedback form on this website.
Email us
Send your feedback directly to feedback@alfred.org.au You can also send us an audio or video file.
Call us
Phone: (03) 9076 8001
Available Monday to Friday 9.00am - 4.00pm (except public holidays)
If we are on another call, you can leave us a message. We will usually contact you within the next business day.
Write to us
You can send a letter to:
Patient Feedback and Liaison, 55 Commercial Road, Melbourne VIC 3004
Need assistance to give feedback?
Multilingual support
You can contact us in your preferred langauge via an interprter. Call 13 14 50 and ask to speak to Alfred Health.
Translating and Interpreting Serviced/Deaf or hard of hearing
Contact the Australian Government's National Relay Service (NRS). The NRS can help you if you’re deaf or find it hard to hear or speak to hearing people on the phone.
National Relay ServicePeople with a disability
We want to support you to provide feedback, so please let us know what you need. You can tell us the best way to communicate with you.
First Nations
Aborignal Hospital Liaison Officers can support First Nations people to provide feedback.
Aboriginal Hospital Liaison OfficersResources
What happens next?
Handling your feedback
Find out what happens when we receive your feedback and how we will manage your complaint.
Find out more
How your feedback improves care
We are always looking at ways we can improve the way we deliver care and your feedback shapes these changes.
Find out moreWhat else can we help you with?
While you are here
If you are still accessing services, report lost items immediately to the nurse in charge or nurse manager. The staff will help to locate the items and contact security on your behalf.
After you leave
Contact the ward that you were staying on. Call the switchboard (03) 9076 2000 and ask to be put through to the relevant ward.
Still need assistance?
Contact Patient Feedback and Liaision
Email: feedback@alfred.org.au Phone: (03) 9076 8001
If you need access to your medical records, you can request access via the Freedom of Information (FOI) process which is managed by the Legal Support Office. Submit an FOI application here
Access the Patient Portal
You can access some parts of your Alfred Health Medical Record via the Patient Portal. Find out more here.
Accessing medical records for continuing care?
Your GP or specialist can gain access to your Alfred Health medical record with your persmission via Health Information Services. Find out more here.
Do you have an enquiry about a finance matter?
Please contact the Finance Patient Liaison Office, open 8:00am to 4:30pm everyday, excluding public holidays.
Treatment in the Emergency Department:
Phone: (03) 9076 3145 edfinanceplos@alfred.org.au
Treatment as an Inpatient:
Phone: (03) 9076 3831 financeplos@alfred.org.au