Facilities & services at The Alfred

Food and drinks

Café Alfretti

Café Alfretti is located at the corner of Commercial and Punt Roads on the ground floor of the Alfred Centre.

Opening hours:

  • Monday to Friday, 6:00am – 7:00pm
  • Saturday and Sunday, 6:30am - 6:00pm

Phone: (03) 9076 5022

Works update

While works are underway, temporary on-site food and drink options are available in The Alfred main courtyard.

Food and coffee trucks are open for staff, patients and visitors daily.

  • Coffee truck: Monday to Friday, between 7:00am – 2:00pm
  • Food trucks: Monday to Friday, between 8:30am – 3:30pm and Saturday to Sunday, between 8:00am – 3:00pm.

A selection of grab-and-go sandwiches and salads, along with snacks, drinks and more are available from the Postmart General Store located in the main hospital.

Vending machines are situated at several locations around the hospital.

Alternative options are also available within walking distance from the hospital on Commercial Road and St Kilda Road.

Carers

Alfred Health Carer Services offers information, support and resources for carers and young carers (25 years and under) who provide ongoing unpaid personal care or support. You may be caring for someone who has a disability, mental illness, chronic (long-term) illness, aged related condition, or someone receiving palliative care.

For more information:

Chemist

HealthSmart Pharmacy is located in the retail area on the ground floor. Retail items such as toiletries and giftware are available for purchase at this chemist.

Opening hours:

  • Monday to Friday, 8:00am – 7:00pm
  • Saturday, 10:00am – 5:00pm
  • Sunday, 10:00am –  2:00pm

Phone (03) 9521 2233

Enquiries about your health

Your family and friends will want to know how you are during your stay with us.

They are welcome to phone The Alfred on (03) 9076 3159 or (03) 9076 3160.

Flowers

Giving flowers and potted plants to patients is a wonderful idea and can certainly help their emotional wellbeing.

In some areas, such as the Intensive Care Unit (ICU) we cannot allow flowers and potted plants for patient safety reasons. Other gift options such as balloons and food items are a good substitute.

The newsagent stocks a limited selection of flowers. 

Florists are located in the Prahran shopping precinct, on the corner of Commercial Road and Chapel Street.

Getting cash out

ATMs are located in the retail area on the ground floor near the main entrance. Machines from a range of financial institutions are situated near the lifts to the main ward block and outside the pharmacy.

Mobile phones

In some areas we will ask you to turn off your mobile phone and other devices so they do not interfere with the operation of medical equipment or disturb others.

Newsagency and post office

A newsagency and post office is located in the retail area on the ground floor near the main entrance.

Opening hours:

  • Monday to Friday, 6:30am – 7:00pm
  • Saturday and Sunday, 8:00am – 7:00pm
  • Public holidays, 8:00am – 6:00pm

Phone (03) 9521 5293

Pastoral and spiritual care

Our Pastoral Care Department provides care to all patients, family and staff within the hospital community and acknowledges and understands the difficulties with being in hospital, trauma and ongoing illness. Pastoral care staff aim to respond to the diverse emotional, spiritual and religious concerns and needs of all people and to support patients and those who care for them. The Alfred’s Spirituality Centre is on the ground floor in the Linay Pavillion. It is always open and is an area for private prayer, reflection and stillness for all. There is an ablutions room for ritual washing and male and female Muslim prayer spaces. You can contact Pastoral Care by calling (03) 9076 3138 or ask staff to make contact for you.

Find out more about Pastoral and spiritual care.

Public telephones

Public telephones are located throughout the hospital for patient and visitor use. Please ask your ward clerk for the phone located closest to your ward.

Public toilets

Public toilets are situated at various locations throughout the hospital site, including near the Emergency Department waiting area and on most ward levels near the main stairwell.

Visitors should use public toilets and not patient toilets.

Security

Alfred Health has security officers on site 24 hours a day to assist patients, visitors and staff. Staff can assist you to contact this service.

Smokefree

The hospital is a smoke free environment. Smoking is not permitted in the buildings or the hospital grounds.

If you are a patient who smokes, you may speak to staff about your needs and seek support.

Veterans

The Department of Veterans Affairs can be contacted on 1800 555 254 or via the DVA website.

Volunteers

Volunteers are vital to our hospital.

The Alfred volunteer program offers services including hand and foot massages, tea and coffee trolley service to outpatients, shop trolley service for inpatients, social visiting and a concierge service supporting patients when accessing the hospital.

Ask staff for more information.

Wifi

Alfred Health has introduced a free WiFi service for patients across our hospitals. You are welcome to use your own mobile device (such as a mobile phone, tablet or laptop) to access the internet. 

To access the service, you must be in range of an access point at the hospital and have a compatible device.

Via WiFi settings on your device, select AH-GUEST then read and agree to acceptable usage guidelines. 

You might also be interested in...