Patient Portal

Yes. You can only have access to a Patient Portal account if you have an email address.

Check your junk or spam folder in your email. If you still cannot find it, email patientportal@alfred.org.au.

You can grant permission for someone from your family, a carer or guardian to have access – this is called proxy access. Proxy user accounts will have their own logon and password and see the same information you do.

You can grant or remove permissions for proxy access by emailing the Patient Portal helpdesk at patientportal@alfred.org.au. 

Remember, you should choose a proxy carefully as your health record can contain sensitive and private information.

If you'd like to cancel, please email patientportal@alfred.org.au or call (03) 9076 5000.

Your health information in the Patient Portal comes directly from your Alfred Health electronic medical record. This information is added and updated by the clinicians you see at Alfred Health.

Speak with your healthcare team during your next visit. You can also request updates via the message centre in the portal and a member of the Patient Portal team will then be in touch. 

The Patient Portal is intended to provide you with key information regarding your healthcare and treatment as provided by Alfred Health. If you require full access to your medical record, this can be obtained through the Alfred Health Freedom of Information process.

Alfred Health uses the latest in secure technology to protect your health information. No personal data is stored on your browser, phone or tablet. Your username and password is unique. To help protect your health information always log out of the portal at the end of your session.

The portal will automatically log out if your keyboard or keypad is inactive for 15 minutes. Information stored within Alfred Health’s electronic medical record adhere to the highest security standards, including encryption and password protection. We support, promote and comply with all Victorian privacy legislation.

You can view upcoming appointments, but changes and cancellations will need to be made by calling the clinic directly. You cannot schedule appointments directly with Alfred Health clinicians at this stage.

Contact information for services and clinics can be found here.

Test results are not instantly available. You will usually be able to see test results within 14 days of the final result, so your clinicians have time to review the results. 

Anatomical pathology, genetic testing and tests conducted at other facilities are not available: These results will be provided by your healthcare team.

Talk with your Alfred Health clinician or your GP. The reference range for a test and generic online health information can help you interpret a test result but it is not always relevant to your individual health situation. Your doctor can discuss your results with you and advise what action you should take based on those results.

At this stage, the Patient Portal doesn't allow you to directly contact your doctor. As we continue to further develop the portal, this may be something we offer in the future.  

You can reset the password yourself using the “Don’t remember your password?” link.

Please email patientportal@alfred.org.au with your suggestions and feedback - we would love to hear from you about how you think we could improve the Patient Portal to better meet your needs.