Have you suffered an injury in the workplace?
It is important if you are involved in a workplace accident, that you lodge a claim to access the support you need to cover the cost of your treatment at the hospital.
We know that recovering from an accident can be difficult. We are here to support you, so that you can concentrate on getting well.
If your attendance or admission at Alfred Health is related to a workplace accident injury, you are required to lodge a claim. Our Hospital staff will guide you through the claiming process please call the Finance Patient Liaison Team who will visit you on the ward and discuss how they can assist you with lodging a no fault accident claim.
You are covered under the Workers Compensation System. You will need to inform your employer If your attendance or admission to Alfred Health is related to a work accident or injury so that they can initiate a claim through WorkSafe Victoria to activate your WorkCover claim.
If you are injured at work and need medical treatment or time off work, you may be eligible for compensation, which may include:
- Payments to cover lost income
- Medical expenses paid
- Lump sum payment if you have a permanent impairment
You have a right to be represented, assisted and supported in the return to work process.
If you provided Alfred Health with correct employer details, then all WorkCover invoices will be forwarded directly to them for payment. We will liaise with your employer or WorkSafe agent on your behalf; however, we may need your assistance in following up any claim requirements.
If you are an overseas visitor, and your claim is denied please call the Finance Patient Liaison Team who you will guide you around next steps. If you have private health insurance this can be assessed if you may be eligible otherwise, you will be responsible for all associated hospital costs.
What we will ask you
If you need to access services at Alfred Health you will be asked to provide the following on presentation to the hospital:
- Provide correct employer details
- Details of the accident
- Inform your employer
- Ensure a claim is made through Victorian WorkCover Authority (VWA)
- It is important that you inform all Alfred Health staff when you attend our facilities of your WorkCover claim number.
