Let me know

Let me know is an important way of involving you and your family in your Alfred Health care team.

What is let me know?

Let me know is a safety net for patients, families and carers who notice concerning changes in a patient’s medical condition.

What it isn’t

Let me know is not a replacement for talking to your care team. If you have any care issues, talk to the staff looking after you on the ward.

Part of your care team

As part of the team we want you to tell us when something is ‘not quite right’. As a patient this might be a change in how you feel, look or behave. As a family member or carer you may notice these types of changes before it is obvious to medical and nursing staff.

If you notice a significant change in your own health or that of your loved one, then let me know.

How do I use let me know?

Talk to your nurse

  • Speak directly with your nurse
  • The nurse will make an assessment and discuss your concerns
  • Still concerned or can't locate a nurse? Ask to see your doctor

Talk to your doctor

  • The doctor will come to review you or your loved one
  • If you cannot speak to your doctor or you are still concerned, talk to the nurse in charge
  • The nurse in charge will try to resolve your concern

Still concerned? Call 1800 901 445

  • The let me know nurse will answer your call. Have your room and bed number ready
  • You may be asked some questions over the phone to help us respond to your concerns
  • The let me know nurse will come and make an assessment

Let me know follow-up

  • The let me know nurse will engage with your nursing and medical team
  • A senior member of staff will review your call to ensure your concerns were met

Resources

Alfred Health - Let Me Know
Worried about your care? Let Me Know is your safety net whilst in hospital
Alfred Health - Let Me Know (Greek)
Alfred Health - Let Me Know (Russian)
Alfred Health - Let Me Know (Simplified Chinese)
Alfred Health - Let Me Know (Vietnamese)
Alfred Health - Let Me Know (Arabic)