Continence Service
Patient information
What we do
Continence problems might include:
- Rushing to the toilet
- Going to the toilet often
- Leaking or soiling yourself
- Going to the toilet a lot at night
- Leaking when you cough, sneeze, exercise or during sexual intercourse
- Constipation
- Diarrhoea
- Difficulty going to the toilet
- Having a prolapse
- Having pelvic or pelvic floor pain
- Needing advice about continence aids or coping with a bladder or bowel problem
- Needing advice if you care for someone with a bladder or bowel problem
Our staff have specialised skills and training in continence care and include:
- Continence nurse consultants
- Continence/pelvic floor physiotherapists
- Continence physicians/geriatricians
- Clinical psychologists
- Urologists
We offer services through:
- Clinic-based visits
- Home-based visits
- Low care residents in Residential Aged Care Facilities
- Bayside Urology Continence Clinic (BUCC)
What to expect
We investigate your bladder or bowel issue with you thoroughly. We develop a management plan with you to help to understand and care for your bladder and bowel.
Our treatment options include:
- Bladder retraining
- Lifestyle advice
- Pelvic floor muscle rehabilitation
- Advise on continence products
- Toileting programs
- Defaecation training
- Laxative advice
- Support, education and advice to carers
- Specialised investigations including video urodynamics studies
When you are seen by the Continence Service, we:
- Ask about your bladder and/or bowel problem
- Ask about your medical history and medications
- Get you to pass urine in a special toilet
- Test your urine
- Do a simple ultrasound on your bladder
- Examine you if you are comfortable
Commonly asked questions
Consultations with a continence nurse, physiotherapist, clinical psychologist or geriatrician are free of charge and no medical referral is needed.
Video urodynamic studies require a doctor's referral and are bulk billed via Medicare.
We ask that you bring a medication list and a 2-day bladder and/or a bowel diary to first appointment (available in resources)
Home visits
We do see people in their own home if they find it very difficult to come into Caulfield Hospital for an appointment and live in the city councils of Port Phillip, Stonnington and Glen Eira.
How to access this service
Contact us directly
Caulfield Access is responsible for intake, information and referral processing for a wide range of community and ambulatory services.
Family, carers, case managers and patients can contact Caulfield Access to access our services.
Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.
To make a referral
Call the Caulfield Access Unit on (03) 9076 6776
What to bring
Every time you come
- Medicare card
- Health Care Card and/or concession card (if you have one)
- Private health insurance card (if applicable/if you want to use it)
- Adverse drug alert card (if you have one)
- Previous X-ray films, scans, ultrasounds or any other test results or reports
- Medicines you need to take while you are here
- List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
- Glasses, hearing aid(s) and/or walking frame if needed
For a clinic appointment
- Your appointment letter
- Any special items listed on your letter
- TAC or WorkCover claim number (if relevant)
Our clinics
| Clinic name | Campus | Location |
|---|---|---|
| Continence Service Clinic | Caulfield Hospital | 260 Kooyong Rd, Caulfield VIC 3162 |
| Bayside Urology Continence Clinic | Caulfield Hospital | 260 Kooyong Rd, Caulfield VIC 3162 |
Resources
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