Facilities & services at Sandringham Hospital

Carers

Alfred Health Carer Services offers information, support and resources for carers and young carers (25 years and under) who provide ongoing unpaid personal care or support. You may be caring for someone who has a disability, mental illness, chronic (long-term) illness, aged related condition, or someone receiving palliative care.

For more information:

Enquiries about your health

Your family and friends will want to know how you are during your stay with us. Please nominate one family member (on behalf of all family) to contact Main Reception on (03) 9076 1000, who will direct them to the appropriate ward. It is important that patients register their phone service on admission so that calls can be directed to the bedside.

If your family would like more information regarding your care, they can leave their contact details with the nurse in charge and they will be contacted by a member of the team responsible for your care.

Flowers

Flowers are available for purchase from the hospital kiosk near the main entrance.

Food and drinks

Kiosk

Sandringham Hospital’s kiosk is open daily from 11am to 7pm and is staffed by volunteers. The kiosk sells food and drinks, magazines, hand- knitted garments, cards, confectionery and various toiletry items. All money raised by the kiosk is donated back to the hospital to purchase new equipment.

Vending machines

A vending machine is located near the entrance of the Emergency Department on the ground floor.

Newsagency

Newspapers, magazines and some toiletries are available for purchase from volunteers at your bedside Monday to Friday mornings.

Getting cash out

A Westpac ATM that accepts most major cards is located near the Emergency Department entrance.

Hairdresser

A hairdresser is located in the retail area on the ground floor near the main entrance. Please phone (03) 9076 8830.

Mobile phones

In some areas we will ask you to turn off your mobile phone and other devices so they do not interfere with the operation of medical equipment or disturb others. 

Newsagency

Newspapers are available in the vending machine near the entrance of the Emergency Department. Newspapers, magazines and some toiletries are available for purchase from volunteers at your bedside Monday to Friday mornings.

Pastoral and spiritual care

Pastoral care is available to all patients and their families irrespective of culture or religion. Should you wish to see your own Chaplain or Pastoral Care worker, please ask the staff caring for you.

Public telephones

Pay phones are available on the ground and first floors.

Public toilets

Public toilets are located near the main entrance on the ground floor.

Visitors are requested to use public toilets and not patient toilets.

Security

Alfred Health has security officers on site 24 hours a day to assist patients, visitors and staff.

Staff can assist you to contact this service.

Smokefree

The hospital is a smoke free environment. Smoking is not permitted in the buildings or the hospital grounds.

If you are a patient who smokes, you may speak to staff about your needs and seek support.

Veterans

The Department of Veterans Affairs can be contacted on 1800 555 254 or visit the DVA website.

Volunteers

Volunteers assist with a range of activities such as staffing the kiosk, gardening, administration and flower upkeep. A new initiative offering bedside purchase of newspapers, magazines and small items has been very successful. Our volunteers bring the community into the hospital – something we believe is important. 

Wifi

Alfred Health has introduced a free WiFi service for patients across our hospitals. You are welcome to use your own mobile device (such as a mobile phone, tablet or laptop) to access the internet. 

To access the service, you must be in range of an access point at the hospital and have a compatible device. 

Via WiFi settings on your device, select AH-GUEST then read and agree to acceptable usage guidelines. 

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