The Alfred Foundation Privacy Statement

The Alfred Foundation (“we”, “us” or “our”) respects and is committed to protecting your privacy. We comply with relevant Victorian legislation and Government policy including the Health Records Act 2001 (Vic), the Privacy and Data Protection Act 2014 (Vic) and related Privacy Principles.

This Privacy Statement explains in general terms, how we collect, store, use and disclose your personal information. We may update this statement from time to time. If you have any queries about this statement you can contact us using our contact details provided below.

How we collect and store your personal information

Our purpose for collecting personal information is to raise funds for Alfred Health. We use your personal information to send you details about The Alfred hospital, Alfred Health generally, and fundraising events and activities. We may also use your information to contact you to seek financial support for The Alfred hospital and Alfred Health generally. We occasionally publicly acknowledge donors by name, but we will not name you if you request anonymity.

The type of personal information that we collect and store will generally include your name, contact details (for example your address, email address and phone numbers), your communication preferences and your contribution history as a donor, fundraiser or supporter.

Information may also include your responses to surveys, your date of birth, gender and, if relevant, details about your personal interests. We may also collect and store information that you provide to us in relation to your personal circumstances (for example, if you consent to sharing your story in our publications or on our social media channels). We will not however collect this type of information from your medical record and we do not have access to that record.

We may collect information from you directly, for example when you donate or provide information by phone, in person, by email, online or by mail. We may also collect information indirectly in a few ways including from publicly available sources or from third parties who organise fundraising activities on our behalf and who are bound by relevant Privacy Principles. Lastly, we may also collect basic contact details (name, address, email address and phone numbers) from Alfred Health patients who provide their consent through individual patient attendance forms.

You can choose what personal information you provide to us. However, if you choose not to provide certain personal information then it may be difficult for us to contact you, process your donation or action your requests.

If you want to reduce the volume of correspondence that you receive from us or prefer that we don’t contact you at all, please let us know by phone, email or post using our contact details below.

How we use your personal information

Your information is used for the purpose for which it was provided to us, for other related purposes, or as permitted or required by law. These purposes may include:
• To process your donation or payment, including issuing you with a receipt;
• To respond to any questions you have, or to action your requests;
• To report back to you about Alfred Health’s work, let you know how your contribution is making a difference, let you know about other opportunities to support The Alfred or what our partner organisations are doing;
• To confirm your identity when you make enquiries about your donation;
• To improve our communications or programs (for example by measuring the level of support we receive, the effectiveness of our correspondence and finding out more about your views through surveys or other feedback opportunities); and
• To improve our websites.

Cookies

The Alfred Foundation and Alfred 150 websites use “cookies” to collect statistics on visitor traffic and to improve the websites and marketing. A “cookie” is a small file stored by web browser software on your computer when you visit a website. No personal information is collected and if you would prefer not to allow cookies you can disable these in your internet browser settings.

The Alfred Foundation and Alfred 150 websites may also use Google Analytics features which allow for tailored marketing to better suit your needs.

When we disclose personal information

We may disclose your personal information to an authorised legal representative nominated by you, to our accountants, and to auditors, lawyers and government authorities if we are legally required to do so.

We may securely transfer data to organisations located both within and outside of Australia, for example to produce printed material and electronic communications, but only to the extent necessary for them to provide their duties to us. Reasonable steps will be taken to ensure that your personal information is protected if it is disclosed to an overseas recipient.

Data security

We are committed to protecting your data. We take reasonable steps to:
• Keep all information that we hold about you secure (whether this is in an electronic or hard copy);
• Keep this information accurate and up to date; and
• De-identify or destroy information when it is no longer needed.

Electronic information is stored on secure servers that are protected in controlled facilities. Alfred Health’s employees and data processors are obliged to respect the confidentiality of any personal information held by us and abide by our confidentiality policy and procedures.

Ensuring data quality

We work hard to ensure that personal information held by us is as accurate and up-to-date as possible.
If requested by you, we will correct any inaccurate information that we hold. We can also provide you with access to the personal information that we hold about you if required.

Complaints

If an individual has a concern about the way that we handle their information, they can make a complaint to us by contacting us in writing (via mail or email) using our contact details below. We aim to acknowledge contact within twenty-eight days. We endeavour to respond to a complaint within thirty days to resolve this, or to advise what the next steps will be towards a resolution.

If we are unable to resolve a complaint, the individual may wish to contact the Office of the Victorian Information Commissioner, who will be able to provide further information and options:

The Office of the Victorian Information Commissioner - click here

Reducing communications, opting out or modifying your personal information

If you want to reduce or opt out of future communications, or if you wish to change any information that you have previously provided to us, you can contact us by:
• Sending an email to foundation@alfred.org.au;
• Phoning us on (03) 9076 3222 or 1800 888 878 (free call) during business hours (8:30am to 5pm EST); or
• Writing to us at The Alfred Foundation, PO Box 2021, Prahran VIC 3181.

If you contact us to change your details then please include the following information, if possible:
• Your name;
• Your postal address and/or email;
• Your phone number; and
• Your “Alfred Foundation Supporter Number” (if you have one).