GP Liaison
Improving communication between General Practitioners and Alfred Health, to enhance patient care.
We provide support by:
- Facilitating communication between Alfred Health and GPs in the community, including HMO education and improving discharge and outpatient correspondence
- Developing and implementating strategies to assist in outpatient clinic demand management and facilitate patient care
- Assisting GPs in accessing hospital services, and providing a point of contact for GPs
- Liaising with the Primary Health Networks on a number of projects, including GP and practice nurse education programs
- Encouraging patients to have a GP
The Alfred Health GP Liaison team welcomes your feedback and suggestions. You can contact us by phone or email.
Refer your patient
eReferrals - coming soon
Alfred Health eReferral program will be launched in April 2025. To register your interest, please email gp.liaison@alfred.org.au
Access our referral forms and a list of Heads of Units
If you would like Rich Text Format (.RTF) files of referral forms for integration with your practice software, please contact GP Liaison.
Our referral guidelines outline the triage process and provide information about:
- When to refer
- What information, including investigations, are required in referrals
- The priority for each condition listed
GP emergency hotline
The Alfred Emergency and Trauma Centre has a dedicated 24-hour hotline for GPs who require urgent clinical advice from an Emergency Physician and decision support for urgent referrals to services at Alfred Health.
GPs can phone 1800 ALFRED (1800 253 733) for emergency clinical advice 24/7, and are encouraged to call prior to sending a patient to E&TC where possible.
A written referral is not required; however, GPs can send clinical information when directing a patient to E&TC by Fax (03) 9076 6063.
Find out more:
Request clinical patient information
Requests for Alfred Health correspondence, such as outpatient letters and discharge summaries should be directed to Health Information Services.
Ensure we have your correct practice details
Update your details via Provider Connect Australia (PCA) to ensure your GP practice details are up to date for Alfred Health and other public health services. Alfred Health cannot update your GP practice detail. PCA provides those updates to us automatically.
Specialist Outpatient Waiting Times
All requests for Specialist Clinic Outpatient appointments are scheduled according to the patient's clinical need and our clinicians assess whether an appointment is urgent or routine based on information provided in the referral.
Learn more about our routine and urgent wait times
Statewide referral criteria for specialist clinics
The Victorian Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
Find out moreMobile Assessment & Treatment Service (MATS)
Mobile Assessment & Treatment Service (MATS) is a mobile medical and nursing service aimed at providing hospital-type treatment to older people in the community. Although MATS primarily see people in residential care facilities, they can also see people in their homes.
MATS accept referrals 24 hours a day, 7 days a week, phone 1800 007 656
Hospital Admission Risk Program (HARP)
Hospital Admission Risk Program (HARP) cares for people with chronic and complex health and social conditions that require care coordination. They work with clients to improve their understanding of their health and psychosocial conditions, build their capacity for self-management and self-determination, and coordinate access to services for long-term support.
GPs can refer directly to HARP via Caulfield Access (phone (03) 9076 6776) and patients do not need to have been an inpatient of Alfred Health.
Our GP Liaison team
Josie is our GP Consultant in the GP Liaison team at Alfred Health.
Alison is our eReferral Coordinator in the GP Liaison team at Alfred Health.
Rebecca is our GP Liaison officer in the GP Liaison team at Alfred Health.
GP News
Email GP Liaison to subscribe to Alfred Health GP News, our monthly newsletter for GPs.
View our latest GP News