Sunflower spreading across Alfred sites
While they may look like pretty decorations, the sunflowers adorning the front desk at The Alfred Centre hold an important message for visitors, patients and staff.
The Alfred, Sandringham Hospital and Caulfield Hospital have become the first metropolitan hospitals in Victoria to roll out the Hidden Disabilities Sunflower, which supports patients with non-visible disabilities by signalling to those around them that they may need extra understanding, help or time.
While the Hidden Disabilities Sunflower is a simple concept, it can make a significant difference to a patient’s experience of health care, says Alfred Centre receptionist Jenny.
“Coming to hospital can be overwhelming and we’re always looking for ways we can help all patients feel more at ease,” says Jenny, who works with hospital volunteers to support visitors when needed.
“When we see someone wearing a sunflower pin or lanyard, that’s our cue to take a bit more time to find out if there’s something they need – whether it be a glass of water and chat, a quieter space to wait, or help to organise a ride home.”
Alfred Health is offering the Hidden Disabilities Sunflower training to all staff, to ensure patients and visitors feel welcome and supported during their time across the health service.
“It can be harder for people with a hidden disability to share they need help, and we hope by wearing the sunflower, people will know it’s a safe place to ask for and receive an extra bit of understanding.”
For more information about the Hidden Disabilities Sunflower program, or to order Sunflower merchandise to signal you’d like some extra help, click here.
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