Specialist Clinics waitlist audit

Your situation may change whilst you are awaiting a specialist clinic appointment. This is why we regularly contact patients who are waiting for an appointment by completing a waitlist audit.

Contacting you during a waitlist audit helps us to:

  • Make sure that your personal details are correct
  • Ask if you still require specialist clinic care, and if not remove, you from the waitlist
  • Give you advice on how to get more urgent care if you need it

If you are waiting for appointments from more than one specialty, you will receive separate communication for each.

How will we contact you?

If you have provided your mobile number, we will send you a text message. Otherwise we will contact you using another method e.g. email, posted letter.

What happens once I have responded?

If you respond with ‘No’

If you answer ‘No’ to requiring your appointment, we will remove you from our waitlist. Any future need will require a new referral from your GP.

If you require appointments for more than one specialty, you will receive separate communications for each specialty. Please make sure you check the specialty before responding to the text message.

If you respond with ‘Yes’

If you say ‘Yes’ to requiring your appointment, you will remain on the waitlist and we will contact you when we are ready to offer an appointment.

What happens if you do not reply?

If you do not reply to our first contact with you, we will send you a text message reminder giving you extra time to respond. .

If we still do not receive a response, we will try to reach via an alternative contact detail you have listed, including contacting your GP.

If we still can't get in touch with you, we will remove you from the waitlist and send you and your listed GP confirmation of your removal.

If you still need care but were removed from the waitlist, please talk to your GP to arrange a new referral.

Updating your contact information

You can update your personal information through the Patient Portal

If you are unable to access the Patient Portal please contact our Patient Portal team on (03) 9076 5000 or email: patientportal@alfred.org.au

More information Department of Health Managing referrals to non-admitted specialist services in Victorian public health services