How your feedback improves care
We are always looking at ways we can improve the way we deliver care and your feedback shapes these changes.
Priortising improvements from feedback
Alfred Health has developed a number of stragegic plans which drive improved patient outcomes and experiences. These have been developed in consultation with patients and the wider community. Find out more about each of the strategies.
- Patients Come First
The strategy provides a roadmap for the organisation to work towards our primary goal of providing high-quality, equitable person cented care. - Disability Access and Inclusion Plan
This plan is our response to ensuring everyone with a disability feels welcome, safe and included. It also addresses the state disability plan, Inclusive Victoria. - Reconciliation Action Plan (RAP)
This Innovate RAP allows us to continue working towards our vision for reconciliation. One that strives to achieve equal health outcomes for Aboriginal and Torres Strait Islander patients and an inclusive and diverse workplace that champions cultural safety.
Share your feedback
Provide feedback about your care
Find out about the different ways that you can give us feedback about your experience.
Handling your feedback
Find out what happens when we receive your feedback and how we will manage your complaint.