Tell us about your care
If you have recently used our services, we would like to hear from you about your experience.
The Patient Experience Survey helps us find out what you think about all aspects of your care and plays a key part in helping us improve services. You can tell us about your experience by completing one of the online surveys below.
Inpatient survey
Have you had an overnight stay in a ward at one of our hospitals? Complete this survey.
Open
Outpatient survey
Have you had a recent specialist appointment at one of our services? Complete this survey.
Open
Ambulatory and home based services survey
Have you had a recent test, procedure or treatment with one of our services? You may have received a service in your own home. Complete this survey.
OpenService specific surveys
Some services develop their own surveys to find out more about the patient experience. Access the surveys below by clicking on the service you accessed
Find out more about the Patient Experience Survey
The Patient Experience Survey (PES) was developed by Alfred Health to measure all aspects of the patient experience. We ask a range of questions about respect, compassion, access, communication, clinical care, family involvement and overall experience.
Results from this survey are reported to Alfred Health Executive and Board. Managers and staff use information from the survey to improve care for patients.
The survey takes around 10 minutes to complete and consists of:
- a short section about you
- some set questions about 8 key aspects of care, and
- some targeted 'area of focus' questions that change every 3 months
The survey will guide you through each section and can be completed using your phone, tablet or computer.
The survey is completely anonymous and we cannot identify you from any of the information you provide.
If you have completed the survey, you do not have to do so again. You may have been surveyed by one of our trained volunteers in the hospital or over the phone.
If you have used a different service or have had another experience since, you might like to tell us about this and take the survey again.
We use your feedback to help us make changes and improvements to our services and the quality of care we provide. Your feedback enables us to take immediate action when a problem is identified and shows how effective the change or improvement has been.
The Patient Experience Survey is managed by the Patient Experience and Consumer Emgagement team. If you have any feedback about the survey please email community.participation@alfred.org.au
If you need assistance completing the survey, please email community.participation@alfred.org.au
If you prefer, we can arrange for one of our trained volunteers to call you and to complete the survey over the phone, or if you speak another language, with a telephone interpreter.
Email community.participation@alfred.org.au with your request