Advice & Guidance

We are piloting GP access to additional support to Endocrinology & Diabetes and Gastroenterology consultants.

The Endocrinology & Diabetes and Gastroenterology services at Alfred Health are now offering Advice & Guidance (A&G) to support GPs and other primary healthcare providers to manage patients without the need for an immediate outpatient referral. Through Consultmed, healthcare providers can submit a secure, digital request and receive specialist advice and guidance through the Consultmed platform within a few days.

GPs will be able to ask questions to support management of their patient without necessarily requesting an outpatient appointment. 

For urgent queries: please contact the Registrar-On-Call for Endocrinology and Diabetes or Gastroenterology, via Alfred switch via (03) 9076 2000.

To request A&G, follow these steps:

  1. Create or log in to your Consultmed account
  2. Select + New Referral button in top left
  3. From the Directory of Services, select one of the following:
    • Endocrinology and Diabetes – Advice & Guidance
    • Gastroenterology – Advice & Guidance
  4. Select the patient for whom you are requesting A&G
  5. Submit the request for A&G

An Alfred Health specialist will review and respond to your clinical question within three working days.

Once accepted, you will receive an email notification with a link to view the response within Consultmed. If your practice management software is integrated with Consultmed, the A&G request will appear in your correspondence folders.

Need assistance?

For Consultmed Account Setup and Technical support click here Technical Support.

Consultmed - General FAQs
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eReferrals - Quick Reference Guide
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For questions or feedback regarding our eReferral Advice and Guidance program, please contact our GP Liaison team:

Email: Gp.liaison@alfred.org.au
Phone: (03) 9076 2620

FAQs

Can I send multiple advice requests on a single eReferral A&G request?

No, only one advice request can be sent per eReferral request. If you have additional questions for additional patients, you will need to log a new eReferral Request form.

What if I do not receive a reply within 72 hours?

Before contacting the team, check your spam or junk folder within your email inbox and your correspondence in within your Best Practice or Medical Director Software.

For urgent queries please contact the Registrar-On-Call for Endocrinology and Diabetes or Gastroenterology, via Alfred switch via (03) 9076 2000.

Alternatively, please contact the GP Liaison team on (03) 9076 2000 or email gp.liaison@alfred.org.au.