Everyone has a story

10 February 2017

Alfred Health's new campaign uses patient experiences as a learning tool for patient care.

When their father was diagnosed with dementia, sisters Nadia and Tania made the decision to care for him at home, themselves. Despite his frequent falls, episodes of delirium and cognition issues, they knew their decision was best for them, and best for their dad.

Their decision was met with scepticism from many healthcare professionals who doubted whether they could manage, but Nadia and Tania knew they did not want to put their dad into care.

At Caulfield Hospital, they met a doctor – Dr Jonathan Beavers - who accepted their decision. With Dr Beavers’ help, the sisters felt equipped to deliver the level of care their father needed and keep him at home.    

This month, we launched our Everyone has a Story campaign, which is designed to keep patient needs at the forefront of care. We know that listening to patients is the best way to learn what matters most to them and by doing this, we are able to offer them the care they want - as well as the care they need.

Like Caroline, above, who is a mum of three and full-time carer of her son, Michael, who has severe autism. 

Caring for a teenager with severe autism can be incredibly stressful as a parent, especially taking him out of his routine to doctors appointments and hopsital visits. Staff are able to make these visits far less stressful just by helping to calm Michael and being aware of his history.

Caroline's and Nadia and Tania’s stories are two of many we will be sharing with staff. 

Watch their stories below and stay tuned for more

patients