Facilities & services at Caulfield Hospital

Carers

Alfred Health Carer Services offers information, support and resources for carers and young carers (25 years and under) who provide ongoing unpaid personal care or support. You may be caring for someone who has a disability, mental illness, chronic (long-term) illness, aged related condition, or someone receiving palliative care.

For more information:

Enquiries about your health

Your family and friends will want to know how you are during your stay with us. If unsure of the direct phone number to the ward, they are welcome to phone Main Reception on (03) 9076 6000.

Flowers

There is currently no florist on site. The nearest florist is located nearby in Glenhuntly Road, about a 500 metre walk.

Food and drinks

Several kiosk and café areas are available on campus. Opening hours vary so please check with your treating staff or at Reception for the services you need.

The Helmsmen Kiosk

The Helmsmen Kiosk is located on the ground floor of the Aged Care block, near Main Reception at the entrance to the hospital. A variety of snack foods, papers, magazines and gifts are available. The kiosk is staffed by hospital volunteers. The volunteer auxiliary provides much-needed funds and donations of equipment to the hospital.

Caulfield Hospital café upgrade works

Coffeefield Café is currently closed. Works to upgrade the café are underway.

Temporary on-site food and drink options are available adjacent to the café.

These temporary options are available Monday to Friday, 8am-3pm. 

Vending machines

A vending machine is located on the ground floor foyer near the entrance to the hospital.

Getting cash out

An ATM that accepts most cards is located inside the front entrance of the hospital.

Hairdresser

A hairdresser is available on campus. We can arrange for an in-house call, or you can attend the hairdressing salon located in the Glen Eira Unit of the Residential Care building. This is a private fee for service arrangement. Please advise the ward clerk or nursing staff of your requirements.

Mobile phones

In some areas we will ask you to turn off your mobile phone and other devices so they do not interfere with the operation of medical equipment or disturb others. 

Newsagency and post box

Newspapers and magazines are available at the Helmsmen Kiosk located near Main Reception.

There is a post box at the top of the Breezeway.

Pastoral and spiritual care

Caulfield Hospital provides pastoral care to meet the religious, emotional and spiritual needs of people in the hospital. Pastoral care and spirituality support is available to all patients, their family or friends and staff. If you wish to express your tradition in some way, please let us know.

In addition, we offer links to a wide range of faith communities. There is an onsite Anglican Chaplain and we have regular visits from a local Catholic Priest, a Uniting Church Chaplain and Rabbis as well as our dedicated team of pastoral care and chaplaincy volunteers.

If you would like to speak with our Pastoral Care Coordinator please advise a member of staff. A worship centre (called the Sacred Space) is located opposite the Helmsmen Kiosk in the main entrance foyer. This can provide a tranquil refuge for prayer, meditation or peaceful reflection. A brochure is available with additional information.

If you do not wish to have this service offered to you please tell the staff caring for you.

Find out more about Pastoral and spiritual care

Public telephones

Public telephones are located in the Main Reception area, in the Aged Care wards (on the third floor outside AC3), in the Breezeway.

Public toilets

Public toilets are located at various locations throughout the hospital site, including near Main Reception and on most wards.

Visitors are requested to use public toilets and not patient toilets.

Security

Alfred Health has security officers on site 24 hours a day to assist patients, visitors and staff. Staff can assist you to contact this service.

Smokefree

The hospital is a smoke free environment. Smoking is not permitted in the buildings or the hospital grounds.

If you are a patient who smokes, you may speak to staff about your needs and seek support.

Veterans

The Department of Veterans Affairs can be contacted on 1800 555 254 or visit the DVA website.

Volunteers

Caulfield Hospital has an extensive volunteer program which can offer support to you and your family in a number of ways. This includes friendly visits, assisting with the patient library and, in special circumstances, help with banking and the purchase of small items. Please discuss your needs with nursing staff, who will contact the Volunteer Coordinator.

Wifi

Alfred Health has introduced a free WiFi service for patients across our hospitals. You are welcome to use your own mobile device (such as a mobile phone, tablet or laptop) to access the internet. 

To access the service, you must be in range of an access point at the hospital and have a compatible device. 

Via WiFi settings on your device, select AH-GUEST then read and agree to acceptable usage guidelines. 

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