Active Management: Frequently Asked Questions

Find answers to frequent questions below. If the question you have isn't answered here, email us: active.outpatients@alfred.org.au

How does Active Management better my care?

With demand for specialist treatment at our hospital increasing, often the wait time to see a specialist can be lengthy.

If your GP has referred you to see a specialist at The Alfred, the Active Management program can provide you with immediate education on your condition, early intervention and easy access to outpatient clinics, when required.

What are the requirements of the Active Management program?

When you are placed in an Active Management program we require your commitment to complete the education and learning sessions.

The program is provided through an education platform over the internet.

Failure to complete the program may result in removal from the outpatient waiting list.

What do I need to do in the program?

The Active Management program runs over eight weeks and comprises of four sessions. You must read and complete activities associated with each session.

Each session should take no more than one hour for you to complete and we ask that you complete each section within a two week period.

Personalised login details will be sent to you by email

Do I need any special equipment to complete the program?

You will need to have an email address and access to the internet.

Online programs are accessible via desktop computer, smart phone or tablet. Desktop computers or tablets will give you the best experience.

The program can be accessed at any time, from any device, using your login details.

If you do not have access to the internet you can access free internet in Wi-Fi zones or your local library.

If internet access is an issue for you, please contact us or see the “What if I need help” section for details.

I don’t have access to the internet at home, how can I complete the program?

You can access the program from anywhere, if you don’t have access at home or with family there are wifi hot spots or the local library which can provide you with internet access.

You can access the program from any device including PC, smart phone or tablet.

In some programs, some sections of the program can be printed for reading at a later date.

I don’t have an email address, how do I complete the program?

An email address is required to send you login details, you can use the email address of a friend or family member who can then give you the login details for you to access the program.

The email address is only required for the initial login, it is not required at any other stage

Can I complete the program online with the help of a family member or friend?

Yes, if you are not comfortable using the internet or struggling to complete the reading and activities, you are welcome to do the program with the assistance of someone else.

I won’t have access to the internet or computer for a period of time during the program is that ok?

If for some reason you are unable to login to the program as required during the 8 weeks then please email active.outpatients@alfred.org.au and advise the period of time you will be unable to login.

Generally, we require a minimum login each fortnight over 8 weeks.

Who do I contact if I need help with the online program?

Please email active.outpatients@alfred.org.au and someone will be in contact with you to troubleshoot your issues. Alternatively, you can call 9076 0861.

I’ve forgotten my password, what do I do?

You can email us to reset your password if you forget it and get locked out, please email active.outpatients@alfred.org.au.

I no longer require an outpatient appointment or don’t want to complete the program

Please email active.outpatients@alfred.org.au and advise that you want to be removed from the program and outpatient waiting list. You can also call us 9076 0861.

Otherwise you can get your GP to contact us and we will remove you.